Privacy Policy

When you fill out our contact form or email us directly, we collect your name, email address, phone number, and whatever details you share about your project. If you're a client, we'll also keep info related to your property, design preferences, budget ranges - basically everything we need to create something you'll love.

Our website also picks up technical stuff automatically - your IP address, browser type, which pages you visited, how long you stuck around. It's standard website analytics that helps us understand what folks are interested in and improve the site experience.

Pretty straightforward here - we use your contact details to respond to your inquiries and communicate about potential projects. That's the main thing. We're not selling your info to anyone or spamming you with random stuff.

Occasionally, we might send you updates about our recent heritage restoration projects or sustainability initiatives if you've expressed interest in those areas. But you can opt out anytime - just let us know. The analytics data helps us see which parts of our portfolio get the most attention, so we know what resonates with visitors.

For active clients, we use your project info to deliver our architectural services, coordinate with contractors and consultants, handle permits and approvals, and keep everything moving smoothly.

We take reasonable precautions to protect your information. Our website uses SSL encryption - that's the little padlock you see in your browser. Email communications with clients often contain sensitive project details, so we encourage using secure file-sharing platforms for architectural drawings and documents.

Physical documents are stored securely in our Toronto studio, and digital files are backed up regularly with password protection. Only our team members who need access to your info for project purposes can see it.

That said, no system is 100% foolproof. We do our best, but can't guarantee absolute security - that's just being honest with you.

Yeah, we use cookies - not the chocolate chip kind, unfortunately. These are small files that help our website remember your preferences and track how the site's being used. Most browsers accept cookies automatically, but you can adjust your settings if you'd rather not.

We use Google Analytics to understand visitor patterns - which pages get views, where people are coming from, that sort of thing. It's anonymized data that helps us make the site better. If you want to opt out of Google Analytics tracking, there are browser extensions for that.

We work with a few external services to keep things running smoothly - email providers, cloud storage for project files, analytics tools, that kind of thing. These companies have their own privacy policies, and we choose partners who take data protection seriously.

Sometimes we collaborate with structural engineers, sustainability consultants, or other specialists on projects. In those cases, we'll share relevant project info with them, but only what's necessary for the work. They're bound by their own professional confidentiality requirements too.

We'll never sell or rent your personal information to third parties for marketing purposes. That's not our style.

It's your data, so you've got rights. You can ask us what information we have about you, request corrections if something's wrong, or ask us to delete your data (though we might need to keep some stuff for legal or contractual reasons).

If you don't want to hear from us anymore, just say so - we'll remove you from our mailing lists. No hard feelings. Under Canadian privacy laws (PIPEDA), you've got the right to complain to the Privacy Commissioner if you think we've mishandled your information.

For clients with active projects, there's certain information we need to retain for the duration of the project and for several years after completion. It's standard practice in architecture - we need those records for liability purposes and to support the work we've done.

If anything here's unclear or you've got specific concerns about how we handle your information, don't hesitate to reach out. We're happy to talk through it with you.